Reference

free4talk Privacy Policy for Your Account

free4talk Privacy Policy explains how we collect, use and protect the account details that let you reach the lobby, including records linked to DANA, OVO, GoPay and QRIS.

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CONTACT OUR TEAM

Three Clear Routes For Privacy Help

A privacy question should not disappear inside a general login issue, so we keep the contact path tied to the account area.

Account request Use the account support path when you want a copy of personal data, a correction to your phone verification detail or clarification about the records attached to your free4talk account. We may ask for an account step to confirm that the request comes from you.
Wallet reference If your question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account data, send the payment reference rather than a wallet password. We can check the status record, explain why it is retained and separate transaction evidence from private login credentials.
Device session For a phone, tablet or desktop privacy concern, tell us which device path you used and whether the issue followed login, phone verification or a return to the lobby. We can investigate session records and explain the security action without requesting your full password.
DATA HANDLING

Six Details Behind Our Privacy Process

We keep this policy practical by connecting each data category to an account action you can recognise.

Account creation

We collect the details you provide when opening an account, such as your contact detail and verification response. This lets us establish the correct account record, prevent duplicate access attempts and respond to a request about your own data without exposing another person’s details.

Payment records

A DANA, OVO, GoPay or QRIS action can create a reference, amount, timestamp and status record. Bank transfer and virtual account steps can create similar evidence. We use these details to reconcile account activity, not to store your wallet password or banking sign-in.

Cookies

Cookies can remember a session choice, help keep the account path working and show whether a page request is part of the same visit. You can manage cookie permissions in your browser. Refusing some cookies may affect sign-in continuity, but it does not erase records already required for account security.

Device security

We may record browser, device and session signals when you sign in from a phone or desktop. These signals help us spot unusual access and protect phone verification. They are reviewed for security purposes, not used as a substitute for the account details you provide.

Retention period

We keep personal data for as long as it supports the stated account, security, payment-record or legal purpose. When a record no longer serves that purpose, we remove it or separate it from direct account identification, unless a lawful requirement calls for continued retention.

Change requests

You can ask us to correct inaccurate account details, explain a data category, provide eligible access or remove eligible information. Include your account identifier and the exact change requested. We verify the request first, then explain any limit that depends on local law.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the searches we hear most often before an account is opened or a wallet status is checked. They explain what we collect, why a device or payment reference appears in our records and how you can contact us. If your situation is not listed, use the account support path with the smallest amount of personal detail needed to identify your request.

The free4talk Privacy Policy covers account details, phone verification, device and session signals, cookies, payment references and support requests. It also explains retention, security handling and how to ask for access, correction or removal where local law permits.

Yes. The Privacy Policy covers payment references connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account steps. We use status, timestamp and reconciliation details for account operations, while wallet passwords remain outside our support request.

Phone verification helps us connect the correct person to an account request and identify unusual login attempts. We may use the verification result when you ask about data access or a device session, but we do not ask you to send your password.

Cookies can keep a signed-in session connected and remember certain browser choices. You can manage them through your browser settings. If you refuse optional cookies, some account-path functions may behave differently; records required for security or lawful retention are handled separately.

You can contact us through the account support path and request access to eligible records or correction of inaccurate details. Include the account identifier and describe the change. We verify ownership first, then respond according to the Privacy Policy and local law.

We retain payment references only while they support reconciliation, account security, service operations or a lawful requirement. A DANA, QRIS, bank transfer or virtual account reference may therefore remain after the original action, even when it is no longer visible in the account.

Yes. The Privacy Policy applies when you access the account from a phone, tablet or desktop browser. Device and session signals can be recorded for security, while your browser controls cookies. Access and eligibility remain subject to local law in Indonesia.